Event details
✦Activity time: from now until 2024/2/29 (Thursday) 23:59.
✦Event content: During the event period, if you join Castle Friends and complete VIP binding, you will be eligible for a lucky draw.
*Each member is limited to one lucky draw opportunity.
✦Activity Awards:
➊ First Prize 3: Water Rock Moisturizing Mask 25mL*35 pieces/box (market price 1,500).
➋ 3 second prizes: 888 yuan online discount coupon.
➌Third prize: 88 yuan online discount coupon.
✦Instructions for redeeming prizes:
1. The winning prize content will be displayed on the line@ screen at the moment of the draw. For the first prize, please take a screenshot of the winning message and send it to the service desk of Jordenice Castle to redeem it, and collect the information required to claim the prize. The rest of the prizes are online discount codes, which will be automatically distributed at line@. The winners can complete the discount by entering the discount code when checking out for online shopping at Jordenice Mall.
2. The prizes will be sent before (inclusive) March 1, 2024. Those who fail to claim the prize after the time will be deemed to have given up their qualifications to win.
3. All participants in this event who provide or fill in personal information, or who qualify for the lottery during the event, are deemed to have agreed that the organizer may collect, process and use personal information within the scope of the purpose of this event. Consumers agree that personal data will be used for this activity. The organizer complies with the relevant provisions of the “Personal Data Protection Act” to safeguard the rights and interests of participants.
4. The first prize gift of Water Rock Moisturizing Mask 25mL (total 35 pieces/box) (market price 1,500) is mainly in kind. If there is any damage or defect when receiving this gift (referring to damage to the product packaging) and other related questions, please contact Jordanis Chateau Help Desk conducts the replacement process.
5. The first prize gift can only be collected in person at the service counter of Jordenice Castle in Chiayi and will not be sent separately.
6. Winners are not allowed to request changes to prizes, exchange for cash, discounts or any adjustments.
7. For matters not explained in the prize description, please refer to the winning notice. Jordenice International Co., Ltd. has the right to update these terms and conditions at any time, and reserves the right to change, cancel, and explain the content of the event. Any content changes will be announced on the event website without further notice.
FAQ
Member QA
Q1. How to become a member?
A1: Currently, members are being recruited for free. Follow the steps to log in to LINE friends for VIP binding. After joining LINE friends during the event and completing the binding, you can also participate in online draws on the same day.
Q2. What should I do if I make an incorrect input on my mobile phone and send it before I can correct it?
A2: Please close the “Verification code has been sent” notification message, re-enter the correct mobile phone number, and click “SMS Verification” again.
Q3. What should I do if I never receive the SMS verification code?
A3: Please confirm that the mobile phone number entered is correct, and keep the mobile phone in a place with good reception or confirm with your telecommunications company that your mobile phone number is not set to block advertising messages.
Q4. Will my membership disappear when I block or delete Jodenice Castle friends or delete the LINE app?
A4: Your membership information will not be lost. If your mobile phone number remains unchanged, you only need to log in to LINE again to retrieve your membership information and benefits.
Activity QA
Q1. Where should the lottery be held?
A1: Please go to the service desk on the 1st floor of Jordenice Castle, show your VIP to complete the binding screen, and you can participate in the lottery.
Q2. I am already a VIP member of the Castle, can I still participate in the lottery?
A2: Yes, every VIP member has one lucky draw opportunity.
Q3. I won the first prize and accidentally clicked on the clerk’s redemption button. Can I still claim the prize?
A3: Yes, please go to the service desk on the 1st floor of Jordenice Castle and show the winning screen. After we check and confirm that you have not claimed the prize, you can claim the prize after filling in the prize information.
Q4. I won a discount coupon. Can I exchange it for cash or use it as a discount at the castle?
A4: Sorry, the prize for this event is an online discount coupon, which can only be used when shopping online at Jordenice Mall. Enter your discount code at checkout to get the discount.
Q5. I won a discount coupon, is there an expiration date?
A5: Yes, the discount code is valid until 23:59 on March 31, 2024 (Sunday). Expiration will be deemed as giving up the prize.
Q6. Do I have to provide information related to the first prize?
A6: Yes, this is because in accordance with the tax laws of the Republic of China, if the cumulative value of the opportunity to win a prize exceeds NT$1,000 or the cumulative income of the awarding unit for the entire year exceeds NT$1,000, the relevant prize information must be filled in in accordance with the regulations.
Q7. I don’t like the prize. Can I discount it or exchange it for Jordenice related products?
A7: Sorry, winners are not allowed to request changes to prizes, exchange for cash, discounts or any adjustments.
Q8. What should I do if I find that the box is damaged or there is something wrong with the contents after receiving the jackpot prize?
A8: Please open it for confirmation immediately after receiving the prize. If the outer packaging is obviously damaged or defective, or there is a problem with the contents, please report it to the service desk staff immediately and go through the return and exchange process. New products will be sent later. To your designated delivery location.
