FAQ

The business hours are 9:00~19:00, and the last ticket purchase time is 18:00. Please pay attention to the entry time.

The castle is open year-round. Operation adjustments during the Spring Festival or special days will be announced on the business hours page.

There is no WI-FI service in the park.

Please go to the service desk and ask the counter staff for help in finding the lost item. You can also leave your contact information so that you can be notified as soon as possible if the lost item is found.

One is located on Prince Jordan Avenue and the other is next to Princess Nice Garden.

There is a Land Bank ATM in the park, located next to the lobby of Zomi Hall on 1F.

There is a long slope connecting the outdoor and indoor areas of the park, so you are welcome to enter the park.

Cute pets are welcome to enter the park ~ The park implements a pet-free policy. There is no admission fee to enter the park. However, medium/small pets under 10 kg must have a stroller to enter the park. If you do not bring your own stroller, there is a pet stroller at the service desk. Voucher rental service for 100 yuan.

The park has the restaurant “Charmante Bistro” (1F) and cafes “Raphael Coffee” (1F) and “Migno Coffee” (2F), as well as the grand opening of the Castle Supermarket (1F). Visitors are welcome to visit and choose purchase.

The restaurants in the castle provide children’s chairs and children’s tableware for customers to use, so parents can bring their children with peace of mind.

In addition, I would like to remind all dear travelers that the dining time of the restaurant in the park is 90 minutes.

At present, all restaurants and cafes in the park do not charge service fees; Chamante Bistro has a low consumption of 100 yuan per person, and the dining time is 90 minutes. Other stores have regulations, and you can also directly ask the on-site catering staff.

Or you can check the latest announcements on the [Food Feast] page.

Charmante Restaurant adopts a reservation system. To make a reservation, please call: (+886)05-2953883

Vegan meals are being developed and will be available to everyone as soon as possible! Visitors with pets can place their strollers at the reception desk and be looked after by colleagues.

※If Charmante Restaurant encounters high traffic periods such as consecutive holidays, service adjustments will be announced in the gourmet feast, so visitors are advised to pay attention.

Please see the [DIY Experience] page for related courses and announcements.

There are currently no accommodation and spa services.

You can buy special feed (30 yuan per pack) at the feed machine. For the health of the fish, please do not feed the fish other food.

Around November, the bald cypress will gradually turn yellow, and it is expected that around January, the bald cypress will turn red.

Regardless of yellow, green or red, everyone is welcome to take fairy-like photos with the bald cypress!

Castle Jourdeness is on the first floor and provides dress rental services. For reservation methods and details, please refer to the dress rental article.

The castle currently has a ChargeSPOT rental station, and tourists in need are welcome to take advantage of it.

General park visitors are welcome to gather at the service desk at 11:00 and 15:00, and scheduled guided tours are provided.

If you are visiting the park as a group, please contact us for relevant time arrangements!